"Tearing my Hair Out" moment ... with a pinch of humour

At work today, a customer reported they had several alarms that indicated possible networking issues with other equipment at the site. Ok, that wasn't so bad.

But then the Quality conscious side of me decided to take a deeper look to determine whether it was a recurrent problem, and if there was some configuration that could be tweaked; possibly increase some Response-TimeOut timer or something (the savvy get the hint ;-)

So I dug around for older/archived reported issues for the same customer and came across this dated Nov-2009 :

Customer reported several alarms from machine1 & machine2; Socket failures, connection failures, etc.

==> The resolution : they should take some of these alarms out of their SNMP configuration.

LOL !